Retail Operations

Flattening the Curve in Retail Stores

As America’s grocer, we’ve spent the past eight weeks focused on actions to help slow the spread across our footprint of nearly 2,800 retail stores in 35 states.

In every decision we make, we strive to balance our most urgent mission—to be here for our communities when they need us most—with ensuring the safety of our associates and customers.

To help other retailers prepare to safely reopen their doors to customers, we’re sharing the steps we’ve taken in our stores to promote physical distancing, enhance cleaning procedures, encourage healthy habits and more.

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BLUEPRINT

“Let your values guide your actions, always prioritizing the safety of your associates while you strive to meet your obligation to your customers and communities.”

-Mary Ellen Adcock
Senior Vice President of Retail Operations

First Steps


Evaluate business model and identify all the areas that can be modified to encourage physical distancing


Develop guidelines and educate employees on thorough sanitation protocol for all retail locations


Promote a safe work environment by educating employees on personal safety and healthy habits


Ensure you have infrastructure and policies in place to support the physical and mental health of your employees, including appropriate paid time off

Helpful Resources

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Nothing herein constitutes legal advice or other formal direction or guidance of any kind. The information herein is offered for general informational purposes only.

The Kroger Family of Companies

As America’s grocer, our most urgent mission is to be here for our customers when they need us most, with open stores and openhearted hospitality. We’re taking proactive steps to protect the health and safety of our associates, customers and communities, including adjusted store operating hours, enhanced cleaning procedures, physical distancing precautions and?expanded associate benefits.

For more information about Kroger’s Sharing What We’ve Learned: A Blueprint for Businesses resource guide, visit here.